When can I expect Refund for my Returned Product?
Once we receive the original item, we will do quality check within 2 days and initiate refund. - For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 7 to 10 business days to credit this amount. - For cash on delivery orders, it will be credited to your bank account through a NEFT transfer within 24 hours. We will also keep you updated on email and SMS.
What are the different modes of refund available?
Refunds are made to the original modes of payment for: Credit cards, Debit cards, Netbanking, For cash on delivery, refund will be to your bank account. caskback will be refunded in the form of wallet Balance.
When can I expect refund for my cancelled order?
If you cancelled the order before shipment, we would start the refund almost immediately. Incase you cancelled the order after shipment, it might take upto 6 days to initiate the refund. Bank takes additional 7 to 10 business days to credit the amount. We will also keep you updated on email and SMS. You can also check the status of your refund by checking your Registered Email Id
What are the details I must provide for a bank NEFT transfer?
You need to provide the following details: Bank account number Account holder's name IFSC code (mentioned on your bank cheques)
How can I submit my bank's NEFT details if the link in the email does not work?
Don't worry! Write to us with your complete bank NEFT details in firstname.lastname@example.org
I have not received the reimbursement of my courier charges. What do I do?
You need to upload your airway bill/courier receipt at email@example.com. We will reimburse the charges to your Wallet immediately.
How can I return/replace an item?
You Can return your product by contact with our customer care number or by mailing us at firstname.lastname@example.org. Do keep the product tags and packaging in the originol form. Products in the above categories such as Air Rifles,Air Pistols,Accessories are not returnable due to their nature or other reasons. For All Electronics are under 10 days Replacement Policy only For all functionality related issues, do contact the brand authorized service centre directly.
How can I return/replace an item?When will I receive my replacement item?
Once we receive your original item we will initiate replacement in 4 days. We will send you an email/SMS with the replacement details and delivery dates.
Is there any item not eligible for return/replacement?
Products in the above categories such as Air Rifles,Air Pistols,Accessories are not returnable due to their nature or other reasons. For All Electronics are under 10 days Replacement Policy only For all functionality related issues, do contact the brand authorized service centre directly.
Rules for accepting Shipment
Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If the package is damaged or tampered, we request you to refuse delivery. We assure refund upon such refused delivery or non-delivery. If in case you choose to accept the product, you shall do it at your own risk.
Rules for Return & Replacement (1)
Request to return for refund or replacement must be raised within 10 calendar days of delivery of the product
Rules for Return & Replacement (2)
Refund/replacement shall be issued to you only after the product is received and verification of the same. In case the replacement product is out of stock, a refund shall be initiated. If the price of the replacement product is lower than the amount paid by you originally, a partial refund will be issued to you provided.